This policy is subject to change, so please check regularly for updates. This policy is in addition to SheffieldHost.co.uk General Terms and Conditions.
1.1) SheffieldHost.co.uk reserves the right to suspend or cancel a customer's access to any or all services provided by SheffieldHost.co.uk, where SheffieldHost.co.uk decides that the account has been inappropriately used. SheffieldHost.co.uk reserves the right to refuse service and /or access to its servers to anyone.
1.2) SheffieldHost.co.uk offer unlimited web space and un-restricted bandwidth with some account types. By this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any backups, downloads, or other non-web based content.
1.3) Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource intensive, and adversely affect server performance and are therefore not allowed.
1.4) SheffieldHost.co.uk will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:
1.4.1) The primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the web site.
1.4.2) The primary purpose of any script must be to produce a web page. Scripts that send a single email based upon user entered information, or update a database are acceptable. Scripts that send bulk email or perform processor intensive database processes are not allowed. All outgoing mail is monitored and filtered.
1.4.3) Sites must not contain Warez, illegal or copyright material. The onus is on you the customer to prove that you own the rights to publish material, not for SheffieldHost.co.uk to prove that you do not.
1.4.4) Sites must not contain MP3 files that do not represent active web content. Other multimedia files are acceptable if they are configured to stream to the client rather than download (Please see section 1.2 of this policy).
1.4.5) Sites must not contain archive (e.g. zip or rar) files, or data back ups.
1.4.6) Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of SheffieldHost.co.uk.
1.4.7) Sites must not use excessive amounts of server resources. These include bandwidth, processor utilization and / or disk space. Please see the 'High Resource Use Policy' in the General Terms and Conditions.
1.4.8) Sites must not contain scripts that attempt to access privileged server resources, or other sites on the same server.
2.1) If SheffieldHost.co.uk identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.
2.2) Common issues that cause problems are:
2.2.1) Where a mailbox receives large volumes of undeliverable email.
2.2.2) Where mailboxes have forwarders set to other mailboxes where mail cannot be delivered.
2.2.3) Where mailboxes have forwarders and/or auto-responders that generate circular mail loops.
2.3) You may not use SheffieldHost.co.uk Email services for any of the following:
2.3.4) To send messages or communications, which are unsolicited, offensive, abusive, indecent or obscene.
2.3.5) To send messages causing annoyance, inconvenience or anxiety to another user of the Internet.
2.3.6) To send messages for the purpose of Fraud and /or with the intention of committing a criminal offence.
2.4) To prevent the sending of bulk unsolicited mail, SMTP traffic to and from a server will be blocked in the following scenarios:
2.4.1) Where we identify a server that has an open mail relay.
2.4.2) Where a significant volume of mail is sent from a domain in a 10-minute period.
2.4.3) Where we have received significant volumes of complaints concerning unsolicited mail originating from a SheffieldHost.co.uk hosted server.
2.5) To prevent SheffieldHost.co.uk' IP Addresses being blocked by IP Address blocking, a domain held on SheffieldHost.co.uk servers may be disabled:
2.5.1) Where we have received significant volumes of complaints concerning unsolicited mail originating from or unsolicited email being sent to promote sites being hosted on a SheffieldHost.co.uk server.
3.1) SheffieldHost.co.uk will suspend access to an account which:
3.2.1) Contains invalid or fraudulent details.
3.2.2) Initiates a payment card chargeback.
3.3) If SheffieldHost.co.uk disable a site, we will:
3.3.1) Suspend it straight away for investigation.
3.3.2) Customers would then have to contact us in order to resolve the situation.
Restoration of any and all services suspended during an Abuse Investigation will be considered on a case-by-case basis.
All communication between a customer and SheffieldHost.co.uk is for the sole use of the intended recipient. Any viewing, copying or distribution of, or reliance on this communication by unintended recipients is strictly prohibited. If you have received communication in error, please notify us immediately and deleting it from your computer. By signing up with SheffieldHost.co.uk a customer gives SheffieldHost.co.uk permission to send occasional material via e-mail.
If a customer wishes to cancel their hosting account with us they have 7 days from account inception to email us with this request. I full refund will be given in this instance provided the customer has not used the service (FTP and Email etc). If the customer has used any of the services then a refund will not be warranted. This does not affect your statutory rights.
Customers are billed each month on the anniversary of their account inception. All payments are required via Paypal on a subscription basis. We do not accept any other form of payment. Should your subscription be cancelled we reserve the right to withdraw all services to the customer with immediate effect and without notice. Should we attempt to take payment via paypal and this is rejected, we reserve the right to withdraw all services to the customer without notice. All funds must be cleared when payment is made, no paypal echeque's will be accepted. This does not affect your statutory rights.